Ordering Online
Ordering Online with us is safe and secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site.
We employ a method of interaction with our visitors that does not compromise credit card information. Our online system is 100% secure.
A note about the Fair Credit Billing Act. Under this act, your bank limits your total loss and cannot hold you liable for than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.
Manual Ordering
To place a manual order, check on an order already placed or to inquire about rush shipping options or about shipping charges outside of the U.S., fax 212-208-4570, or e-mail orders@thesonofhope.com.
If you wish, you may also send us a U.S. Postal Money Order (only).
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.
Shipping Information
Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item. The Morning Star Books shopping cart uses UPS, FedEx, FedEx Ground and the U.S. Postal Service. You can choose the best, most economical shipping method for your geographic area. The charge on your credit card will come from Vertically Integrated Marketing, LLC.
Terms of Use
Services and Conditions of Use
As part of the services offered on this web site, Morning Star Communications / Vertically Integrated Marketing, LLC agrees to provide you with products, information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through this web site, we may modify this agreement at any time. You agree and continue to agree to use our web site in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as ‘Customer’ in this agreement.
Rules For Online Conduct
By using this web site, you agree that you will not attempt to undermine the integrity of this web site.
Limitation Of Liability And Warranty
CUSTOMER AGREES THAT USE OF THE WEB SITE IS ENTIRELY AT CUSTOMER’S OWN RISK. PRODUCTS, INFORMATION AND SERVICES ARE PROVIDED ‘AS IS,’ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE WEB SITE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES MORNING STAR COMMUNICATIONS AND VERTICALLY INTEGRATED MARKETING, LLC ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.
NEITHER MORNING STAR COMMUNICATIONS / VERTICALLY INTEGRATED MARKETING, LLC NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE WEB SITE OR INABILITY TO GAIN ACCESS TO OR USE THE WEB SITE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE WEB SITE, AND ALL INFORMATION, PRODUCTS AND SERVICES THAT MAY BE PROVIDED.
Privacy Statement
Morning Star Communications / Vertically Integrated Marketing, LLC is committed to your privacy because we’re committed to our privacy. We appreciate that you’ve trusted us with personal information and we treat it as if it were our own. By this we mean that Morning Star Communications / Vertically Integrated Marketing, LLC does not sell, rent, lease, or give away personal information such as e-mail address, phone number, name, home address, etc… Your information will only be used for internal purposes. By giving us your e-mail address, you have given us permission to send you e-mail periodically unless you specifically request otherwise.
Information Collection and Use
Morning Star Communications / Vertically Integrated Marketing, LLC is the sole owner of the information collected on this site. We do not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
Registration
In order to use certain sections of this Web site, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and e-mail address). This information is used to contact the user about the services on our site for which they have expressed interest.
Order
We request information from the user on our order form. Here a user must provide contact information (such as their name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill our customers’ orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. A cookie is used to remember your log-in number when you revisit our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user may be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site.
Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Links
This Web site contains links to other sites. Please be aware that we (Morning Star Communications / Vertically Integrated Marketing, LLC) are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Morning Star Communications / Vertically Integrated Marketing, LLC.
Trademarks
All trademarks appearing on this web site are trademarks of their respective owners.
Surveys
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this company.
Tell-A-Friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and e-mail address. Morning Star Communications / Vertically Integrated Marketing, LLC will automatically send the friend a one-time e-mail inviting them to visit the site. Morning Star Communications / Vertically Integrated Marketing, LLC does not store this information.
Security
This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, your information is protected both on-line and off-line. The site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information such as credit card numbers or personal information like social security numbers on this site.
When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of your Web browser becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information on-line, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only people who need the information to perform a specific job are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Anytime new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.
If you have any questions about the security at our Web site, you can send an e-mail to webmaster@thesonofhope.com.
Correction/Updating Personal Information
If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. The user can visit our Contact Us page and send us an email with the corrected, updated and/or modified information.
Un-Subscribe
The site gives users the option of removing their information from our database to not receive future communications or to no longer receive email messages. This can usually be done by visiting the Contact Page and sending us an email.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.